FAQs

Seahorse Buddy is designed and made in Australia.

Yes, we provide international shipping through Australia Post, our preferred postal service. We use their International Standard service (with Tracking). We cover the cost of postal insurance for any shipments above AU$300 (Domestic and International shipping).

Depending on where your purchases are shipped to, you should allow for the following time frames for the delivery:

At this stage, we only accept PayPal as the method payment. It is safer and PayPal provides buyer and seller protection.

You don’t need to have a PayPal account to use PayPal for credit card payments.

There are some factors that may contribute to your PayPal payment not going through. We have found some issues that may cause payment failure.

For troubleshooting tips, click here.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name or address cannot be read by any third party. PayPal’s website is secure and encrypted.

With credit card or bank details, we use PayPal as our payment gateway. PayPal’s website is secure and encrypted as long as you have a secure connection to the legitimate PayPal site via Salty Glasses website. Any information you exchange with PayPal is hidden from prying eyes. PayPal uses all of the same security features that you’d expect from any large financial institution.

Yes, you can be a stockist for Seahorse Buddy. You can request for more information here.